FAQ
These are some of the questions we felt you might like to ask together with their answers, if you have any further questions please feel free to contact us and ask them.
- Can I move rooms when I want?
- What sizes of units do you have?
- How do I lock my unit?
- How far in advance can I reserve a storage unit?
- How far in advance can I rent a storage unit ?
- When can I access my storage unit?
- If I rent a storage unit from you can I give access to anybody else?
- Is it totally secure?
- If I loose my key what should I do?
- Do you require insurance on my stored goods?
- What kind of documentation do I need to provide to rent a storage unit?
- Do you have trolleys and lifts that I can use at your facilities?
- Can I rent in person or over the phone
- If I do not rent storage space, can I still purchase storage and moving supplies?
- What is your policy on refunds?
- How do I pay my bill?
Can I move rooms when I want?
Yes you can. Simply inform our staff and they will be happy to change your storage space immediately.
Yes you can. Simply inform our staff and they will be happy to change your storage space immediately.
What sizes of units do you have?
Our standard size units range from 5’x5’ to 20’x 25’ and about 8’ high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Estimator to find the right amount of space for you;. You can always measure your unit at the facility when you visit.
Our standard size units range from 5’x5’ to 20’x 25’ and about 8’ high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Estimator to find the right amount of space for you;. You can always measure your unit at the facility when you visit.
How do I lock my unit?
You can purchase a new padlock in reception. Keys & combination locks are available.No one else has a key to the padlock – just you. If you prefer to provide your own lock, you’re welcome to do so.
You can purchase a new padlock in reception. Keys & combination locks are available.No one else has a key to the padlock – just you. If you prefer to provide your own lock, you’re welcome to do so.
How far in advance can I reserve a storage unit?
You can reserve your unit up to 30 days before you move in.
You can reserve your unit up to 30 days before you move in.
How far in advance can I rent a storage unit ?
You can rent a storage unit immediately. Just phone the store you want and tell them when you are coming in. You can pay over the phone. It’s as simple as that.
You can rent a storage unit immediately. Just phone the store you want and tell them when you are coming in. You can pay over the phone. It’s as simple as that.
When can I access my storage unit?
We are open 7 days a week, but access hours do vary by location. Please check opening times for your local branch.
We are open 7 days a week, but access hours do vary by location. Please check opening times for your local branch.
If I rent a storage unit from you can I give access to anybody else?
You will simply need to specify to staff on reception at A&A Self Storage who has access to your unit.
You will simply need to specify to staff on reception at A&A Self Storage who has access to your unit.
Is it totally secure?
Yes. At A&A Self Storage we offer 24hr digital CCTV cameras as well as security guards on site during office opening hours.
Yes. At A&A Self Storage we offer 24hr digital CCTV cameras as well as security guards on site during office opening hours.
If I loose my key what should I do?
Simply notify manager at A&A Self Storage Ltd and we will make arrangements to sort it out as quickly as possible.
Simply notify manager at A&A Self Storage Ltd and we will make arrangements to sort it out as quickly as possible.
“Do you require insurance on my stored goods?
You are responsible for the contents of your unit at A&A Self Storage and insurance for your stored belongings is required. Affordable Storage Insurance is available through A&A Self Storage from as little as £1.00 per week.
You are responsible for the contents of your unit at A&A Self Storage and insurance for your stored belongings is required. Affordable Storage Insurance is available through A&A Self Storage from as little as £1.00 per week.
What kind of documentation do I need to provide to rent a storage unit?
Simply some form of I.D.
Simply some form of I.D.
Do you have trolleys and lifts that I can use at your facilities?
Yes. You’re welcome to use any of our complimentary trolleys while you’re at A&A Self Storage.
Yes. You’re welcome to use any of our complimentary trolleys while you’re at A&A Self Storage.
Can I rent in person, telephone or on the web?
We have designed our web site to make renting storage space fast and easy. At A&A Self Storage we always like it when our customers walk into our store, but you can book over the phone just as easily.
We have designed our web site to make renting storage space fast and easy. At A&A Self Storage we always like it when our customers walk into our store, but you can book over the phone just as easily.
If I do not rent storage space, can I still purchase storage and moving supplies?
Yes. We sell all moving and storage supplies like boxes, tape, protective wrap, furniture covers, dish-packs, glass-packs and more. You don’t need to be a storage customer to buy our supplies. Everybody is welcome.
Yes. We sell all moving and storage supplies like boxes, tape, protective wrap, furniture covers, dish-packs, glass-packs and more. You don’t need to be a storage customer to buy our supplies. Everybody is welcome.
What is your policy on refunds?
We are happy to refund on any storage and moving supplies that have not been used within 14 days of purchase.
We are happy to refund on any storage and moving supplies that have not been used within 14 days of purchase.
How do I pay my bill?
1. Pay online at A&A Self Storage . com
Register online at A&A Self Storage.com – then make online payments from your bank account or VISA®, MasterCard®, Discover® or American Express® credit card.
2. Pay by mail.
Mail your payment to the A&A Self Storage location you are using. Please include your storage unit number on the back of your cheque or money order.
3. Pay in person.
Pay your bill at your local A&A Self Storage centre with cash, cheque or credit card.
4. Pay by telephone.
Call us free. You can use our freephone numbers or our landlines numbers during opening hours.
1. Pay online at A&A Self Storage . com
Register online at A&A Self Storage.com – then make online payments from your bank account or VISA®, MasterCard®, Discover® or American Express® credit card.
2. Pay by mail.
Mail your payment to the A&A Self Storage location you are using. Please include your storage unit number on the back of your cheque or money order.
3. Pay in person.
Pay your bill at your local A&A Self Storage centre with cash, cheque or credit card.
4. Pay by telephone.
Call us free. You can use our freephone numbers or our landlines numbers during opening hours.
